Service Issues & Complaints
Service Issues & Complaints
At Clutterbuck Insurance Brokers, we believe in the importance of quality service for our clients. We recognise that sometimes things may not go as planned, and in the event of any issues, we strive to take all necessary steps to resolve them and ensure your satisfaction.
Our commitment to you extends to providing easy access to the people and processes that can address any concerns or complaints you may have. If you are not happy with the service you have received, please bring it to the attention of the staff member who assisted you.
If you have a complaint, please get in touch with us as soon as possible. You can contact us through our website or by the contact details listed below, and we will do our best to address your concerns promptly and fairly.
If your complaint is not resolved immediately, we will endeavour to have it resolved within five (5) business days. Should the issue persist, rest assured that we will escalate it to our Complaints Manager, who will review your situation and provide you with an expected resolution time in writing.
Get in touch with our Complaints Manager at any time
Contact Details
Email: Info@clutterbuckinsurance.com.au
Phone: 07 5660 6230
In the unlikely event that you remain unsatisfied with the outcome, you can reach out to the Australian Financial Complaints Authority (AFCA).
GPO Box 3, Melbourne VIC 3001
1800 931 678
At Clutterbuck Insurance Brokers, we are committed to providing our clients with the highest level of service and care. We value your feedback and appreciate the opportunity to address any concerns you may have.
Thank you for choosing Clutterbuck Insurance Brokers.